Introduction
At Urban Wealth Union Company Limited ("UWU," "we," "us," or "our"), we want to ensure your complete satisfaction with your purchase. This Return Policy outlines the terms and conditions for returning products and services purchased from us.
Digital Products and Services
For digital products and services:
- 14-Day Cooling-Off Period: You have 14 days from the date of purchase to request a refund for digital products or services if you are not satisfied.
- Unused Services: Refunds are only available for unused portions of services or digital products that have not been substantially downloaded or accessed.
- Customized Solutions: Custom-developed software, websites, or digital solutions that have been created according to your specifications are not eligible for refunds unless they do not meet the agreed-upon requirements.
Physical Products
For physical products:
- 30-Day Return Period: You may return most new, unopened items within 30 days of delivery for a full refund.
- Condition of Returns: Items must be returned in their original packaging, in new or unused condition with all original tags and labels attached.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund.
- Return Shipping: You are responsible for return shipping costs unless the item was received damaged or defective.
How to Request a Return
To initiate a return:
- Contact our customer service team at [email protected] or call +66 81 222 2222.
- Provide your order number, the items you wish to return, and the reason for the return.
- Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).
- Package the item securely with the RAN clearly marked on the outside of the package.
- Ship the package to the address provided by our customer service team.
Refund Processing
Once we receive your return:
- We will inspect the returned items to ensure they meet our return policy requirements.
- Refunds will be processed within 7-10 business days after inspection.
- Refunds will be issued to the original payment method used for the purchase.
- You will receive an email notification when your refund has been processed.
Non-Returnable Items
The following items cannot be returned:
- Gift cards or promotional codes
- Downloadable software or digital content that has been accessed or downloaded
- Services that have been fully performed
- Custom-made products that have been produced according to your specifications
- Items marked as non-returnable at the time of purchase
Contact Us
If you have any questions about our Return Policy, please contact us:
- By email: [email protected]
- By phone: +66 81 222 2222
- By mail: 888/225 Mockup Building, 10th Floor, Sukhumvit Road, Bangkok 10600, Thailand
